Voice Over Internet Protocol: The Future of Business Calls

Voice over internet protocol (VoIP) phones have become the industry standard for most businesses. Internet phones offer more flexibility, remote access, scalability, and a range of additional features that make them ideal for business purposes. But if you don’t know what VoIP is or how it can help your business, it only makes sense to approach changing your phone system with caution. 

As your business phone experts, we can answer all of your questions about VoIP for business. Please contact us for a scalable business phone solution that can help improve performance and save money at the same time. 

What is VoIP? 

Traditional phones use copper lines to transmit voice signals. While this technology is tried and true, it is also limited in features and expensive to install and maintain. Instead of using copper lines, VoIP phones transmit voice signals over internet connections. 

VoIP converts analog signals into digital signals for transmission. Using digital systems for business communications offers many advantages and increased flexibility. VoIP phones can do things like send voicemails to email, quickly add and remove lines, forward calls for remote work, and more. They can be customized to suit your business needs. 

What Features Does VoIP Offer that Traditional Phone Systems Don’t? 

Hosted VoIP is feature-rich and ideal for most businesses. Some of the benefits of a VoIP vs. traditional phone system include: 

Greater Flexibility 

Traditional phone systems worked well enough for their time, especially when you employed receptionists to direct and manage communications. But VoIP can do a lot of the things a receptionist can do, and in the hands of a skilled individual, it can do even more. 

With VoIP, you can make and receive calls from anywhere with stable internet. You can use any device with a connection to make the call, such as your smartphone, tablet, laptop, or desktop. Each of those users can have their own customized voice call system, with individualized messages, call forwarding setups, and other preferences. 

Remote Access 

When remote access is important for your business, VoIP is definitely the better option than traditional phone systems. As mentioned above, each remote worker can use the phone system to make and receive calls from anywhere with a stable internet connection. They don’t have to use a new number or a special device. They can use their personal devices, such as smartphones, and the VoIP system can be set up to forward calls to those devices seamlessly.

When they call out to clients or customers, the caller ID will show them calling from your business. As far as those being customers are concerned, it’s business as usual even though your employees are remote.  

Scalability 

One of the most exciting things about VoIP is that it can scale with your business as you grow. With traditional phone systems, you need a technician to come to your business to install new phone lines. But with internet phones, you can add or remove lines on your own. This makes VoIP excellent for businesses that need to quickly increase or decrease their phone lines, such as seasonal operations.  

Advanced Additional Features 

VoIP can do so many exciting things that are useful in business settings. Some of these things are possible with traditional phones but require investments in time and money to make them functional. But with VoIP, you can do most of them through the dashboard on your computer or other device that comes with your system.  Some of these features include:  

• Automatic call forwarding 

• Virtual receptionist 

• Instant video calling 

• Voicemail to email transcription 

• Call recording 

• Conference calling 

• Call waiting 

• Call queuing 

• Auto-attendant 

• Integration with business applications 

• And more… 

As you can see, there are a lot of options with VoIP. You may or may not use all of them, but it’s nice to know that they are there if you need them.  

Better Call Quality 

As long as you have a good internet connection and high-quality hardware, the call quality of VoIP phones is excellent. You can also utilize features of VoIP systems to boost call quality, like prioritizing voice traffic over other traffic, employing jitter buffers, and enabling echo cancellation.  

WOW! Business VoIP Solutions 

Our hosted VoIP solutions make it easy for your company to transition to VoIP phones. If you are wondering if you can keep your existing business phone number when switching, you are not alone. Most businesses want to make the switch while keeping their number. We can transfer the number so you don’t have to worry about changing something so important.  With hosted VoIP from WOW! Business, you get a dedicated line and number for every phone in your organization. You also get access to the WOW! Business CommPortal that enables each employee to manage calls, inbound faxes, and voicemails.  Some of the options available through the CommPortal include:  

• Voicemail and fax to email 

• Auto attendant with day and night scheduling 

• Click to dial 

• Call manager (forward and reject calls) 

• Configure on-hold music 

• Call hunting 

• Visual voicemail 

Best of all, our VoIP for business solutions are competitively priced!  

Contact Us to Learn More! 

You deserve the benefits of VoIP, and we are ready to help you get them. Our team is here to answer your questions and help you make a seamless transition.  Make the move to VoIP and streamline your office communication by contacting our experts at WOW for Business.